Privacy policy.

Last Updated: 24/03/2025

This Privacy Policy describes how Flow State Creative ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, engage with our services, or otherwise interact with us.

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact or inquiry forms

  • Subscribe to our newsletter

  • Book a consultation or service

  • Participate in surveys or promotions

  • Communicate with us directly

This information may include:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL

  • Social media handles

  • Project details and requirements

  • Payment information

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed and time spent

  • Links clicked

  • Search terms used on our site

  • Date and time of your visit

1.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Social media platforms when you interact with our content

  • Business partners with whom we offer co-branded services

  • Service providers who help us determine location based on your IP address

2. HOW WE USE YOUR INFORMATION

We use your information for various purposes, including to:

  • Provide, maintain, and improve our services

  • Process and fulfill your requests, orders, and transactions

  • Communicate with you about our services, promotions, and events

  • Respond to your comments, questions, and requests

  • Send you technical notices, updates, and administrative messages

  • Understand how you use our services to develop new features

  • Personalise your experience and deliver relevant content

  • Monitor and analyze trends, usage, and activities related to our services

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

  • Protect the rights, property, and safety of our users and others

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Web hosting

  • Email delivery

  • Payment processing

  • Customer relationship management

  • Analytics

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests

  • Enforce our Terms of Service and other agreements

  • Protect the rights, property, or safety of Flow State Creative, our users, or others

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Update

You may access, update, or correct your personal information by contacting us directly.

4.2 Email Communications

You can opt out of marketing emails by following the unsubscribe instructions included in each email or by contacting us directly.

4.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect certain features of our website.

4.4 Do Not Track

We currently do not respond to "Do Not Track" signals.

5. SECURITY

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. However, no internet transmission is ever completely secure or error-free.

6. CHILDREN'S PRIVACY

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information.

7. INTERNATIONAL DATA TRANSFERS

We are based in Australia and process data both within and outside of Australia. When we transfer, store, and process your personal information outside of Australia, we take appropriate safeguards to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible.